Twonky for Mac
Got a question about Twonky? Chances are, we've got the answer. Here you’ll find troubleshooting tips and instructions for setting up and running Twonky. Contact us to submit a question for inclusion in this section.
TwonkyBeam
Does TwonkyBeam run on Google Chrome for the Mac?I wanted to download TwonkyBeam for Firefox. Where can I find this?
What’s the difference between a DMP and DMR?
After I installed TwonkyBeam for Firefox, I get a message from Firefox asking whether I really want to install TwonkyBeam. Is TwonkyBeam safe?
What formats does TwonkyBeam support?
Why doesn't anything appear in the Media List on some sites that contain media?
What can I do if some of the images I want to view don't have a blue outline around them?
What can I do if some of the images I display on my TV appear pixelated?
Can I use TwonkyBeam with TwonkyServer™?
How can I send bug reports or product suggestions?
How do I receive support for TwonkyBeam?
Will TwonkyBeam ever expire?
Where can I find websites that work with TwonkyBeam?
I'm having problems getting all of my renderers to appear in TwonkyBeam. Is there anything I can do about this?
Why can't I get my Samsung TV to work with Twonky software?
What kind of products work with TwonkyBeam?
What do I need to use with TwonkyBeam?
What is a digital media renderer?
Will all DLNA-certified products work with TwonkyBeam?
What are the system requirements for TwonkyBeam?
How do I launch TwonkyBeam in Firefox?
How can I send media around my home using TwonkyBeam?
Can I use TwonkyBeam without having the window open on the left-hand side of my browser?
What are the differences between your software products?
TwonkyServer
Can I run TwonkyServer at the same time as Twonky 7.0?What’s the difference between a DMP and DMR?
What are the differences between your software products?
How do I import media into TwonkyManager or TwonkyServer?
I’d like to have the TwonkyServer running all of the time but don’t want to leave my PC on. What do you suggest?
Why can't I play music purchased from iTunes?
Is Twonky available in languages other than English?
Can Twonky import iTunes smart playlists (e.g. 90s music)?
What advantages does Twonky have over Windows 7?
Why can't I get my Samsung TV to work with Twonky software?
What formats can Twonky serve to external devices?
Where can I purchase music that works with Twonky?
My device isn't seeing TwonkyServer or TwonkyManager. What can I try to fix this?
Does TwonkyBeam run on Google Chrome for the Mac?
No, we do not currently support TwonkyBeam on any Mac browsers.I wanted to download TwonkyBeam for Firefox. Where can I find this?
Unfortunately, due to Firefox's update release schedule, we are no longer able to support TwonkyBeam for Firefox. To beam online media, as well as take advantage of many other features, please use myTwonky. You can find out more about this service here.What’s the difference between a DMP and DMR?
A DMP is a Digital Media Player. It's not externally controllable. A DMR is a digital media renderer, normally they are controllable from an external Digital Media Controller (DMC) like TwonkyManager.After I installed TwonkyBeam for Firefox, I get a message from Firefox asking whether I really want to install TwonkyBeam. Is TwonkyBeam safe?
Yes, TwonkyBeam is safe to add on to Firefox. With Firefox 8, there is just an extra precaution to ensure that users truly intend to add plug-ins to Firefox. You will need to click the check box for Allow this Installation, then select Continue. You will be prompted to restart Firefox. Once you restart Firefox, TwonkyBeam will be available to you by selecting View from the Menu bar, then selecting TwonkyBeam from the Sidebar sub-menu.What formats does TwonkyBeam support?
TwonkyBeam is not a media player; it simply sends media to devices on your network. TwonkyBeam streams the following media formats (as long as your player can play them).Audio - MP3, WMA, AAC, FLAC, WAV
Photo - JPEG and most other image formats
Video - MPEG2, WMV, MP4, FLV, M4V, AVI, ASF, MPEG, MPG, F1V, F4V
Why doesn't anything appear in the Media List on some sites that contain media?
TwonkyBeam only displays media that can be played by a media player on your network. If you don't see anything in the Media List, it means we couldn't find any playable media on that page. Click on the Sites link to locate sites that should work well with TwonkyBeam and avoid Web sites that use embedded media players.What can I do if some of the images I want to view don't have a blue outline around them?
Try changing the default minimum image size on the Settings page.What can I do if some of the images I display on my TV appear pixelated?
Make sure you have a high-resolution version of the image selected and not a low-resolution thumbnail. Normally, double-clicking on a thumbnail will display a new page with a high-res image. If you go to Flickr or Facebook®, we automatically load high-resolution images when any photo is selected.Can I use TwonkyBeam with TwonkyServer™?
Yes. By using TwonkyBeam with TwonkyServer, you'll be able to stream your local media files to devices around your home.Here's how it works:
1. Download TwonkyServer and install TwonkyServer if you haven't done so already. You can use it for up to 30 days without buying it.
2. Next, click on the TwonkyServer icon in the taskbar area in the lower right hand corner of your screen and select Media Server Settings.
3. A Server Status page should appear in your Web browser. Click on the Media Browser link on the left.
4. Navigate down until you see the songs on an album. [Avoid clicking on All Tracks, because that page might take a while to load if you have a large music collection]
5. Press the Play All button in TwonkyBeam. In a few seconds, you should hear the selected songs playing on your device.
How can I send bug reports or product suggestions?
You can contact us by sending an email to beam-suggestions@pv.com. Do not send support requests to this address however. They will not be answered.How do I receive support for TwonkyBeam?
No direct e-mail or phone support is provided for TwonkyBeam. There are two ways to get support for this product:- Check our online FAQ
- Visit the Twonky support community.
Will TwonkyBeam ever expire?
This software will stop running on January 31, 2012. Unfortunately, due to Firefox's update release schedule, we are no longer able to support this product.Where can I find websites that work with TwonkyBeam?
Click on the Sites button in TwonkyBeam. You'll find fun and interesting sites that show what TwonkyBeam can do with music, photos and videos. Once you have an idea what kinds of sites work well, you will be ready to browse and find your own favorites. If you discover something really cool, please let us know by e-mailing beam-links@pv.com.I'm having problems getting all of my renderers to appear in TwonkyBeam. Is there anything I can do about this?
If you're using a laptop that is close to a networking connector, try switching off wireless on your laptop and using the hard-wired connection only. This issue will be addressed in our next release.Why can't I get my Samsung TV to work with Twonky software?
First, confirm that your Samsung TV works with Twonky software. You can view a list of Samsung TVs that work with Twonky software here.Samsung's 2009 TVs can be externally controlled without any changes to the settings. Samsung TVs from 2010 sometimes need to have the following settings changed before they can be controlled using Twonky software:
Use your Samsung handheld remote to navigate here: Menu > Application > Content View > AllShare and then press ENTER.
Make sure "Media" is set to "On" by pressing the ENTER key.
A warning may appear informing you that media sent from a mobile phone or other device will be displayed on your TV. Press "Allow" to allow media to be sent. Please refer to the User's Guide that came with your TV for more information on this.
What kind of products work with TwonkyBeam?
TwonkyBeam works with a wide range of popular devices including Internet-ready TVs, networked stereo receivers, mobile phones, wireless music players, digital photo frames, digital media adapters and PCs running Windows® 7 or TwonkyManager™.What do I need to use with TwonkyBeam?
TwonkyBeam works with Internet Explorer. All you need to use this product is a digital media renderer (DMR) connected to your network.What is a digital media renderer?
A digital media renderer (or DMR) is just a fancy name for a networked media player that can be externally controlled. Many DMRs are also DLNA®-certified. You can find a list of supported media players here.Will all DLNA-certified products work with TwonkyBeam?
No. TwonkyBeam only works with DLNA-certified products that can be externally controlled. You can find a list of supported media players here.What are the system requirements for TwonkyBeam?
- Operating Systems - Mac OS® X, Windows XP, Windows XP Pro, Windows Vista, Windows 7- Browsers - Internet Explorer 6.0 (or later) and Firefox version 3.0 (or later)
- CPU - 500MHz processor (minimum); 800MHz or higher (recommended)
- Memory - 256 MB of RAM minimum
- Disk space - 10 MB available hard disk space
- Display - 800 x 600 (or higher) resolution monitor with 256 colors
How do I launch TwonkyBeam in Firefox?
First, launch the Firefox browser.If TwonkyBeam isn't visible on the left side of your screen, click on the View menu and mouse down to Sidebar. Selecting TwonkyBeam should cause a panel to appear on the left side of your screen. You’re now ready to start using TwonkyBeam.
How can I send media around my home using TwonkyBeam?
- Although TwonkyBeam works with most Web sites, you might want to start with specific sites. Click on the Sites button within the TwonkyBeam window to find a list of sites that should work well with TwonkyBeam.- Next, make sure TwonkyBeam appears on the left side of your browser window. If it doesn't, follow the instructions above.
- In order to use TwonkyBeam, at least one renderer must appear in the Devices area. If this doesn't happen within 30 seconds after launching TwonkyBeam, it means that no supported media players were found on your network. You might want to try using TwonkyManager as a renderer.
Can I use TwonkyBeam without having the window open on the left-hand side of my browser?
Yes, in Firefox and Internet Explorer you can. Just mouse over the media you want to beam, right-click and select TwonkyBeam to from the menu. The file will play on the device you’ve previously selected in the expanded view. If you do not have a device selected, you will need to open the TwonkyBeam window and choose one.What are the differences between your software products?
TwonkyServer is a media server. You can use TwonkyServer to pull local or online media to devices on your home network.TwonkyManager includes TwonkyServer and has some basic media management capabilities. It also is a digital controller that will let you push media to DMRs including Internet-ready TVs and stereos.
TwonkyBeam is a browser plug-in that allows you to push online media to supported devices like network ready TVs and stereos.
Can I run TwonkyServer at the same time as Twonky 7.0?
Yes, you can, but we are currently seeing some conflicts when you initially install Twonky 7.0. Please follow the following steps to run both programs at the same time.- Open TwonkyServer and copy down your license key.
- Uninstall TwonkyServer
- Install Twonky 7.0
- Reinstall TwonkyServer
What’s the difference between a DMP and DMR?
A DMP is a Digital Media Player. It's not externally controllable. A DMR is a digital media renderer, normally they are controllable from an external Digital Media Controller (DMC) like TwonkyManager.What are the differences between your software products?
TwonkyServer is a media server. You can use TwonkyServer to pull local or online media to devices on your home network.TwonkyManager includes TwonkyServer and has some basic media management capabilities. It also is a digital controller that will let you push media to DMRs including Internet-ready TVs and stereos.
TwonkyBeam is a browser plug-in that allows you to push online media to supported devices like network ready TVs and stereos.
How do I import media into TwonkyManager or TwonkyServer?
There is no need to do anything special to import or add new media to Twonky. Just drag your new music, photo or video files into the directories you set in the Server Settings tab. In most cases these folders will be in your My Documents folder (e.g., My Music). The content will automatically appear in seconds.I’d like to have the TwonkyServer running all of the time but don’t want to leave my PC on. What do you suggest?
TwonkyServer software is preinstalled on HP MediaSmart servers as well as NAS devices from Linksys, HP, Buffalo and others.Why can't I play music purchased from iTunes?
DRM-protected songs, such as some music purchased from the Apple iTunes Music Store, are not supported for playback with Twonky. iTunes Plus songs that are purchased from the Apple iTunes Music Store are DRM-free and should play fine.Is Twonky available in languages other than English?
Yes, Twonky is available with support for eight different languages: English, French, German, Dutch, Italian, Spanish, Japanese and Russian.Can Twonky import iTunes smart playlists (e.g. 90s music)?
No. Twonky only imports static play lists. Smart Playlists and Genius Playlists are not imported. If iTunes playlist isn’t working, make sure your iTunes library and playlists are stored in the same location as your shared music folder (e.g. My Music).What advantages does Twonky have over Windows 7?
- Twonky works for all 3 screens (PC, TV, Mobile)- TwonkyServer is available on all popular operating systems, including Macintosh and Linux
- Twonky has an intuitive drag and drop interface - Twonky has an aggregation feature that provides a unified view of all media in the home, so you don't have to remember which computer has a particular song, video or picture
- Server-side playlist support means that changes made on one PC are instantly viewable on all other devices in the home
Why can't I get my Samsung TV to work with Twonky software?
First, confirm that your Samsung TV works with Twonky software. You can view a list of Samsung TVs that work with Twonky software here.Samsung's 2009 TVs can be externally controlled without any changes to the settings. Samsung TVs from 2010 sometimes need to have the following settings changed before they can be controlled using Twonky software:
Use your Samsung handheld remote to navigate here: Menu > Application > Content View > AllShare and then press ENTER.
Make sure "Media" is set to "On" by pressing the ENTER key.
A warning may appear informing you that media sent from a mobile phone or other device will be displayed on your TV. Press "Allow" to allow media to be sent. Please refer to the User's Guide that came with your TV for more information on this.
What formats can Twonky serve to external devices?
TwonkyManager and TwonkyServer can stream the following file formats:Music: MP3, WMA, WAV, 3GP, M4A, MP4, LPCM, Ogg Vorbis, FLAC, MP2, AC3, MPA, MP1, AIF
Photo: JPEG, PNG, TIF, BMP
Video: MPEG1, MPEG2, MPEG2-TS, MPEG4, AVI, WMV, VOB, DivX, 3GP, VDR, ASF, MPE, DVR-MS, Xvid, M1V, M4V
Where can I purchase music that works with Twonky?
Look for websites that sell downloadable MP3 files like Amazon.com, Walmart, Napster or eMusic. These files have album art, all of the metadata tags entered, and they are encoded at high data rates, so they sound great. iTunes Plus songs that are purchased from the Apple iTunes Music Store are DRM-free and should play fine.My device isn't seeing TwonkyServer or TwonkyManager. What can I try to fix this?
Make sure your TV is DLNA-certified. Just because it has an Internet connector, doesn’t mean it will work with other DLNA-certified devices. You can check on this here: http://www.dlna.org/products1. Start by checking the settings pages for your TV to see if there is a setting to enable/disable/rescan for media servers.
2. When TwonkyServer is installed on your Mac or PC, a security message often appears asking if you want to give the software access to your network. If you don’t do this, it won’t function properly. Go into your software firewall or browser and make sure access is granted by adding an exception for TwonkyServer.
3. Try moving your PC near your TV and connecting them both to a wired switch. This is just for testing purposes because it minimizes the complexity of your system.
4. Make sure your TV or the PC running TwonkyServer aren't connected to another router or switch.
5. Some routers and switches disable UPnP traffic. Check your router settings pages to make sure this is not happening.
